Welcome to Victoria's Authorised Lottery Platform

1. Introduction

1.1 Grandprizelotto is committed to protecting privacy and the confidentiality of personal information.

1.2 Grandprizelotto collects, holds, uses and discloses personal information to carry out its functions and activities under the Gambling Regulation Act 2003 (Vic). Tattersall's Sweeps Pty Ltd's functions are to conduct lotteries and to perform any other function vested by the Act.

1.3 Grandprizelotto is bound by the provisions of the Privacy Act 1988 (Cth) and Privacy and Data Protection Act 2014 (Vic).

1.4 This Policy explains the types of personal information we collect, how we collect, use and disclose this information, the steps we take to protect information, how you can access and change your personal information and how you can make a privacy complaint.

2. Information We Collect

2.1 The type of personal information collected by Grandprizelotto will depend upon the nature of your relationship with us and the kind of activity we are conducting.

2.2 We may collect information such as your name, address, email, phone number, date of birth, payment details, and playing history to provide our services.

3. How We Use Your Information

3.1 Grandprizelotto will use your personal information to:

• Verify your identity and age
• Process your lottery purchases
• Contact you regarding prize claims
• Provide customer support
• Meet regulatory requirements
• Improve our products and services

4. Security

4.1 Grandprizelotto takes reasonable steps to protect the security, integrity and privacy of the personal information of its customers.

4.2 We implement physical, electronic, and procedural safeguards to protect your information.

5. Access to Your Information

5.1 You have the right to access personal information that Grandprizelotto Ltd holds about you and to request correction of that information.

6. Complaints

6.1 If you have any complaints or feedback about how we manage your personal information, please contact us at:

Privacy Officer
Grandprizelotto
Level 1, 411 Collins Street
Melbourne, Victoria 3000
Email: privacy@grandprizelotto.com.au

1. General Terms

1.1 These Terms and Conditions govern your use of the grandprizelotto.com website and the purchase of lottery products through our platform.

1.2 By accessing our website and purchasing our products, you agree to be bound by these Terms and Conditions.

1.3 Grandprizelotto operates under a Public Lottery Licence issued under the Gambling Regulation Act 2003 (Vic).

2. Eligibility

2.1 You must be 18 years or older to access and use our services.

2.2 You must be physically located in Victoria when purchasing lottery products through our platform.

2.3 It is your responsibility to ensure that your use of our services complies with applicable laws in your jurisdiction.

3. Account Registration

3.1 To purchase lottery products, you must register for an account and provide accurate, complete information.

3.2 You are responsible for maintaining the confidentiality of your account details and password.

3.3 You agree to notify us immediately of any unauthorized use of your account.

4. Lottery Products

4.1 Lottery products are games of chance with no guaranteed outcomes.

4.2 The rules of each lottery game are available on our website and form part of these Terms and Conditions.

4.3 Ticket purchases are final and cannot be canceled once processed.

5. Prize Claims

5.1 Prizes must be claimed within 12 months from the date of the draw.

5.2 Prizes up to $1,000 are automatically credited to your account.

5.3 For larger prizes, you will be contacted by our team to arrange payment.

5.4 Unclaimed prizes are handled per the Unclaimed Money Act 2008 (Vic).

6. Responsible Gambling

6.1 We are committed to promoting responsible gambling practices.

6.2 We provide tools to help you manage your gambling, including deposit limits, session time limits, and self-exclusion options.

7. Limitation of Liability

7.1 To the extent permitted by law, Grandprizelotto excludes all liability for any loss or damage incurred in connection with your use of our services.

8. Changes to Terms

8.1 We reserve the right to modify these Terms and Conditions at any time.

8.2 Continued use of our services following any changes constitutes your acceptance of the revised Terms and Conditions.

1. Our Commitment

1.1 Grandprizelotto is committed to resolving complaints fairly, efficiently, and in a timely manner.

1.2 We view complaints as an opportunity to improve our services and strengthen customer relationships.

2. How to Lodge a Complaint

2.1 You can lodge a complaint through the following channels:

• Email: complaints@grandprizelotto.com.au
• Phone: 1300 grandprizelotto (1300 828 837)
• Mail: Customer Relations,Grandprizelotto, Level 1, 411 Collins Street, Melbourne, Victoria 3000

3. Complaint Handling Process

3.1 Receipt and Acknowledgement: We will acknowledge receipt of your complaint within 2 business days.

3.2 Investigation: Your complaint will be investigated by our Customer Relations team.

3.3 Resolution: We aim to resolve complaints within 14 business days.

3.4 Communication: You will be kept informed throughout the process and notified of the outcome.

4. Escalation

4.1 If you are not satisfied with the initial response, you can request an internal review by our Customer Advocate.

4.2 The Customer Advocate will conduct an independent review of your complaint and provide a final decision within 14 business days.

5. External Resolution

5.1 If you remain dissatisfied after our internal processes, you may refer your complaint to the Victorian Commission for Gambling and Liquor Regulation (VCGLR).

5.2 VCGLR Contact Details:

Victorian Commission for Gambling and Liquor Regulation
Level 3, 12 Shelley Street
Richmond, Victoria 3121
Phone: 1300 182 457
Email: contact@vcglr.vic.gov.au

6. Record Keeping

6.1 We maintain records of all complaints, including the nature of the complaint, actions taken, and outcomes.

6.2 These records are reviewed regularly to identify trends and improve our services.

1. Introduction

1.1 Grandprizelotto is committed to promoting responsible gambling and minimizing harm associated with gambling activities.

1.2 This Code of Conduct outlines our commitment to responsible gambling practices and the measures we have in place to support our customers.

2. Responsible Gambling Message

2.1 Grandprizelotto encourages customers to enjoy our lottery games as a form of entertainment while maintaining control over their gambling activities.

2.2 We provide information and tools to help customers make informed decisions about their gambling.

3. Age Restrictions

3.1 All Grandprizelotto games are restricted to persons 18 years and over.

3.2 We have strict verification procedures in place to prevent underage gambling.

4. Responsible Gambling Tools

4.1 Grandprizelotto provides various tools to help customers control their gambling:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Session Time Limits: Set reminders to alert you of your time spent online
• Self-Exclusion: Temporarily or permanently restrict access to your account
• Account Statements: Review your gambling activity and spending

5. Information and Support

5.1 Grandprizelotto provides information about responsible gambling and where to get help:

• Gambling Helpline: 1800 858 858 (24/7 free and confidential)
• Website: responsiblegambling.vic.gov.au
• Self-assessment tools to help identify problem gambling
• Information about the odds of winning our games

6. Staff Training

6.1 All our staff receive regular training on responsible gambling practices and how to recognize signs of problem gambling.

6.2 Our customer service team is trained to provide information and support to customers who may be experiencing gambling-related harm.

7. Advertising and Promotions

7.1 All our advertising and promotional materials comply with relevant regulations and ethical standards.

7.2 We do not target vulnerable groups or minors in our marketing activities.

7.3 All promotional materials include responsible gambling messages.

8. Review and Compliance

8.1 This Code of Conduct is reviewed regularly to ensure it remains effective and up-to-date.

8.2 We maintain records of any incidents related to responsible gambling and use this information to improve our practices.